The ProductVision system is designed for rapid deployment and
ASD Support Team realizes that each implementation is unique. To meet your
organizations goals, we have developed a flexible implementation plan. The
plan is tailored to each companys unique requirements to increase the effectiveness
and efficiency of your product development team.
implementation agenda is broken into six phases:
implementation times vary based on each organizations requirements, on average,
Advanced Software Designs prides itself on successfully completing this agenda in four
months between 33 to 50 percent quicker than noted industry standards.
Browse our customer page (with links to customers' websites) and see for yourself who has
participated in and shaped our implementation plan.
support team is committed to the goal of making every customer a reference for
ProductVision. To achieve that goal, we provide the following services:
One-Hour Turnaround Phone Support:
When you call for help with ProductVision, we will either speak to you
immediately, or within one hour we will reply to your call with either a proposed solution
or a timeline as to when you can expect a solution.
Interactive Support: This
service is offered for those clients who provide
us with remote access to their systems, utilizing technologies such
as Citrix, Remote Desktop, WebEx, or other related remote support
technologies. Using these tools,
we can connect to your network and work on issues directly or in the case of usage issues;
we can provide quick tutorial sessions, where we can direct immediate instruction to the user(s) who need it most.
Customized Reference Guides:
Should your organization request a customized ProductVision solution, a
customization team made up of one support and one development team member will be assigned
to the initial specification development process. Once a solution is approved and
developed, your organization will receive a guide that notes each proposed and approved
customization. This document also includes instructions on how to implement and use
a customization. This document provides your organization and our support team an
updated source of information about your specific system, which allows us to immediately
ascertain the state of your system and rapidly develop solutions to open issues.
Training: ASD has
created several training programs to allow you to rapidly start benefiting from your
ProductVision investment. Training can be conducted at the customer site or at
the nearest ASD office. Our training plans are flexible and can be utilized to
either train a trainer or educate a group of ProductVision users.
ProductVision is written with standard data-ports to make it
easier to import legacy data into the system and later transfer information to outside
systems, such as ERP systems. These modules are data-driven so they are
highly tailorable by the user. If your organization purchases these modules,
our support team can address specific questions related to incorporating data from
This flexible and powerful system
- User definability
of what information will be included in the integration and what
format to use (SQL, XML, Excel, flat-file, etc.)
- User defined
scheduling of when and how often the integration jobs will run (or
they can be set to run continuously or run when an "event" is
- Handshaking --
acknowledgments between systems to confirm the the desired
information has been correctly sent and received